Here’s a draft for the Refund Policy page for Gangagemstones:

Refund Policy

At Gangagemstones, we are committed to ensuring your satisfaction with every purchase. If you need to request a refund, please review our refund policy outlined below:

Eligibility for Refunds

• Product Quality: If the product is of good quality, you have the right to request a refund within 14 days from the date of delivery.
• Product Condition: To qualify for a refund, the product must be in its original condition, including packaging. Products that are damaged or used by the customer may not be eligible for a refund.

How to Request a Refund

1. For Order Cancellation: You must contact us within 24 hours of placing the order at websit@gmail.com.
2. For Returns: You must email us within 15 days of receiving the order at websit@gmail.com. Please include your order number and reason for the return in your email.

Non-Refundable Charges

The following charges are non-refundable:

• Any customization charges such as labor charges for the making of rings/pendants, certification (IGI, GII, etc.), logistics charges, and prana pratishtha pooja.
• 3% GST.

Refund Process

• Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return conditions.
• Processing Time: Refunds will be processed within the timeframes established by current legislation. You will be notified once the refund is approved.

Shipping Costs

• Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product reaches us safely.